MEMBER SERVICES Q&A: Avoiding late payment fees


— Malisa Espinal, member service representative 
Q: I hate to admit that I’ve made a few late electric bill payments. I recently signed up for paperless billing, but the Bluebonnet email tends to get lost in my very active inbox. What’s the best way to manage my bill? 
A: Kudos to you for going paperless! I can personally relate to being overwhelmed by email. My first suggestion is to flag the bill and set a reminder if your email provider offers those features. 
The good news is Bluebonnet offers a simplified process for setting up an Auto Pay option, which allows members to sign up for recurring payments. Taking five minutes to enroll will definitely make your life easier and prevent missing a payment. 
You won’t have to worry about when your bill is due, and you’ll save the time it takes to write a check or submit a payment every month, plus the cost of postage. 
When you enroll in our Auto Pay option, which allows members to sign up for recurring payments, your monthly payment is automatically drafted from your bank account or charged to a credit card. You’ll get an email letting you know the amount of your bill and when the payment will be drafted. 
To enroll, you’ll need your Bluebonnet member account number and preferred payment method details. 
Start by logging in to your Bluebonnet online account at If you have more than one account, select the correct account number from the drop-down menu. Go to the Billing & Payments tab and scroll down to Auto Pay. Click the blue “Enroll in Auto Pay” button, enter your payment method details and confirm your payment information. You’ll receive a confirmation email upon enrollment. 
Congratulations! You’re on your way to peace of mind. 
Questions? Contact a member service representative at or call 800-842-7708 during business hours. 
— Malisa Espinal, member service representative 

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