Update your phone number and speed up power restoration.

When you report an outage from the phone number tied to your address on file, technicians can quickly confirm the location of the outage.

Ways to update your info:

Log in to your online account at or via our mobile app and go to the Preferences tab

By phone
Call member services at 800-842-7708 from 7:30 a.m. to 5:30 p.m. Monday through Friday

By mail
Check the box on the front of your bill's payment stub, fill in changes on the back and mail in with your payment

Ways to report an outage:

By text
If you have a cell phone on file, you're automatically enrolled in Bluebonnet's Outage Alerts text service. Text BBOUTAGE to 85700 to enroll or confirm enrollment, then text to that number:
  • OUT to report an outage
  • STATUS for an outage update
  • HELP for more information
  • STOP to opt out

By phone

At, click Report Outage at the top of any page

By mobile app
Download the Bluebonnet app on your smartphone and log in, or report an outage online or by phone from the login screen

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